Privacy Policy
Last updated: June 10, 2026
1. Introduction
Cadence Ops ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event operations platform.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, and company details when you register.
- Event Data: Event details, client information, crew assignments, inventory records, logistics data, contracts, and financial records you enter into the platform.
- Usage Data: IP address, browser type, device information, pages visited, and actions taken within the platform.
- Communications: Messages sent through our AI assistant, support tickets, and chat history.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Cadence Ops platform
- Process transactions and manage your account
- Send notifications, alerts, and service-related communications
- Provide customer support and respond to inquiries
- Analyze usage patterns to improve user experience
- Ensure security and prevent fraud or abuse
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data:
- With Your Team: Event data, crew assignments, and logistics information is shared with authorized users in your organization based on role permissions.
- Service Providers (subprocessors): We use the following trusted third parties to operate Cadence Ops:
- Cloudflare — edge hosting, CDN, DDoS protection
- Supabase — managed Postgres database, authentication, file storage
- Stripe — subscription billing and payment processing
- Lovable — application build platform and AI Gateway for assistant features
- Legal Compliance: We may disclose information if required by law, subpoena, or to protect our rights and safety.
4a. AI Assistant & Agent API
When you use the Cadence Assistant or the Agent API, your prompts and the relevant workspace data needed to answer them are processed by third-party large-language-model providers through the Lovable AI Gateway. Use of those providers is subject to their terms. We do not use your workspace data to train our own models, and the Agent API is scoped, audited and limited to the data your token grants access to.
4b. Australian Privacy Act
Cadence Ops is operated from Australia. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs). If you believe we have breached the APPs, you can complain to us directly using the contact details below, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
5. Data Security
We implement industry-standard security measures including encryption at rest and in transit, role-based access control (RBAC), audit logging, and regular security assessments. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Event and financial records may be retained longer to meet legal, tax, and accounting obligations. You can request deletion of your data by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Export your data in a portable format
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise these rights, contact us using the information below.
8. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can control cookies through your browser settings. Disabling cookies may affect platform functionality.
9. Children's Privacy
Cadence Ops is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Your continued use of Cadence Ops after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
By using Cadence Ops, you acknowledge that you have read and understood this Privacy Policy. For questions, please contact our support team.